Shipping & Returns
Shipping to the United States
We offer free shipping for all orders over $75 in the USA.
Shipping for tuning forks, didgeridoos and wind chimes is usually between $5-$20 and is base on weight. Shipping for Gongs and Crystal Singing Bowls start at $25 and increases depending upon the size and quantity of your order. Crystal Singing Bowls, Gongs and Didgeridoos are shipped via UPS Ground fully insured, you bear no responsibility if your order is damaged in transit. A less expensive postal service shipping is also available for tuning forks, books and CDs. The post office has been proven to be reliable however their tracking system is no as good as UPS.
Shipping Outside the United States
Crystal Singing Bowls, Gongs and Didgeridoos are shipped via UPS fully insured, you bear no responsibility if the order is damaged in transit. All other products are shipped via the US Postal Service, priority mail. Please remember that your government feels it deserves as much of your money as they can get -- expect a VAT or similar import tax. Unfortunately we cannot determine what that amount will be but we'll do our best to keep your cost down.
We try to give you an estimated if not exact shipping quote with each product but we are not always able to give an exact quote for the larger more fragile products. If this occurs, we will contact you with additional charges, if any, before your order is processed.
If you would like to confirm shipping costs before placing your order, please email us with your country, city and postal code along with the items you'd like to order.
Where's my stuff
Most products ship within 24 hours. The exception is crystal singing bowls and gongs which may take up to 4 days to ship due to the preparation and care given to ensure your order arrives safely. If you need faster shipping, please call or email us.
When your order ships we will email you a confirmation and tracking number so that you can follow your order online. Alternatively, you can watch grass grow or paint dry.
Returns are Easy
Just call us at 877.895.6609 in the USA or Canada or 001.339.933.0380 elsewhere, let us know what you want to return, we give you the return address and it is done! If your order qualified for free shipping, we will refund the full amount of your returned item less the shipping cost.
| Our manufacturers determine the policy for returns Crystal Bowls, Crystal Tuning Forks and Carrying Cases Exchanges only within 30 days of delivery. The product must be in original condition. Tuning Forks |
Omnivos does not refund shipping charges nor can we accept returns or exchanges on special orders. In some cases, additional shipping charges may apply for exchanges. Some manufacturers may also charge a restocking fee ranging from 10%-20%. Contact us if you have questions on shipping or restocking fees for a specific product.
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